On Sunday, we woke up to the first snow of the year, As first snows go around this little place here, this was a 'heavy' one: it coated the ground. A lot of first snows are flurries that you can see in the air but they melt on contact.
These pictures I took on my way out to the barn to turnout horses before going to church that morning. It turned out to be a cold and cloudy day that didn't get much brighter but also didn't really give us any additional snow.
It also didn't give us any internet. Before church, we discovered our wifi wasn't working. After church, it still wasn't working and DH went through all the steps to investigate why: reboot the router, and when that didn't work, reboot the antenna. He used to also plug the laptop directly into an ethernet cable as a test, but apparently neither our current laptop (2? years old) and his work laptop have ports for that anymore??
Neither reboot made the internet accessible. On Monday morning, he did the same thing as we were still without internet. Still no internet after this round of rebooting.
The weather was a little warmer and the clouds thinner and the snow melting. Which made us pretty sure our antenna wasn't iced up.
(It's located way up on the roof on the backside--the basically three story high side of our 2-story with walkout basement house--and he wasn't about to haul out the extension ladder and climb up in the cold/slightly snowy weather to check, but he was 99.9% sure it was clear of ice/snow since it faces south.)
So he called the service provider. Who said they didn't see any problems with our service from their end and could send a technician on Tuesday afternoon.
Tuesday morning was warmer and everything left from Sunday was melting. There was constant dripping of water off the barn and shop eaves even before dawn. Still no internet, but the technician did call right at 9 a.m. to say he could come immediately as 'their other client in our area was unavailable this morning and we were next on their list'. Hooray!
He checked everything: our router, our antenna and whatever else there is that a technician can check that a homeowner can't (I'm guessing an ethernet cable and a device to plug into it, ha ha). He came to the conclusion that we really weren't getting a signal from the tower that serves us (6+ miles away in the village). Then he says that there are 'several other customers in our area having the same issue' and that a different technician has been sent to the tower to do diagnostics on that. He leaves, to go assist the other technician, saying that he will be back later that day to further do diagnostics here once the tower is looked at.
Flash forward six hours. . . the technician doesn't return, but does call DH to say the tower has iced over and 'they' are working on thawing it, that is believed to be the issue, and we'll hear more from him once that is resolved. Spoiler alert: we don't hear back. And our internet doesn't come back on, no matter how many times we check all the way until we head to bed that night.
This morning, first thing I do is check the internet; it's habit to check the weather/radar every morning before I go out to feed the horses. If the weather is going to be icky at turnout time, I want to know before I feed them as it affects whether or not they will be going out on time or late and therefore will need more water that normal in their buckets with breakfast.
Can you guess what I found? Yep, no internet. GRRR. So, like the last three days, I used mobile data to check the weather (we have a very low mobile data plan as that just lots of mobile data consumption isn't how we use our phones typically. If I go over on mobile data this billing period I'm not going to be happy. . .)
BUT, half hour after I got back in the house from feeding, when DH checked to see if we had internet, it was back on! YAY!
Did we ever hear back from the technician or the company that provides us with internet service? That's a big N-O. It is nice to be back online (and catching up on the things I needed to do earlier this week online), but we will definitely be watching our next bill to see if we are credited 3 days (doesn't sound like much, but that's 10% of the billing period) of not having service.
And wondering what our next real snow will bring.
(For those wondering why we don't look into other internet service providers, we have. For years. And more and more often in the last five years. But out where we live, there's a small number of options for internet. Cable/fiber optic does not exist. And cell phone service isn't consistently great so we're absolutely not going with internet via a cell phone company. Which pretty much gives us the company we have, or trying our luck with a satellite internet service provider --lots more $$$, different equipment that has to be put on/in our home and from what we've heard from some in our area who have gone that route, not consistently spectacularly better service for the cost).